Returns & Exchanges
At Ooni Europe, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your products within 60 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided via the portal and attach it clearly to the outside of your package.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing